This is a privacy and cookie policy. The following statement explains our privacy and cookie policy regarding the personal information we collect about you.

    Data Protection and Confidentiality

    When you supply any personal information to Aceplay Tennis, we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it. All information you provide to Aceplay Tennis will only be used within Aceplay Tennis and will never be supplied to anyone outside Aceplay Tennis, without first obtaining your consent, unless we are obliged by law to disclose it.

    Contacting us

    When you contact us by Email or by completing any of our Online Forms, we will record your information in our Customer Management System (CMS), together with any emails you may send. This information is solely for our own use and will not be divulged to any third parties.

    Website Log Files

    In common with nearly all Websites, our Servers automatically generate Log files of all requests for files. These Log files do not capture personal information, other than, the user's IP address, which is automatically recognised by our web servers.

    The Log files have various uses, one of which, is to generate aggregated analysis of Website usage. They can, for example, measure overall popularity of the site or particular pages within the website. We do not use the logs in an attempt to identify individual users. Please note, however, access to web pages will, typically, create log entries in the systems of your ISP or network service provider. These suppliers may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Aceplay Tennis.

    As already confirmed, we make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to our system is being attempted. In the case of all users, Ace Play Tennis reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Ace Play Tennis web services.
    A condition of using this Website, is all users must give permission for Ace Play Tennis to use its Access Logs when attempting to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access. No access to raw log files is given to any third party, other than, our own Hosting provider, whom may need to analyse the Log files on our behalf, if we suspect any unauthorised access to our systems.

    Cookies

    This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Some cookies are essential for the operation of this website and are automatically activated in your Browser. Other non-essential cookies are automatically deactivated and require, explicit, authorisation by you to become active. You are able to switch on or off these cookies via the Cookie icon, located in the bottom right corner of any web page.

    The following are the cookies used on this website;

    Cookie Name Description
    CookieControl Neccessary. This allows our Cookie Control System to remember your preferences. It will expire in 30 days.
    __atuvs, __atuvc, marketing Optional. We use AddThis Social Sharing Bookmarks, to allow the visitor to see the updated count when sharing a page on returning to our site after closing their session. These cookies are set only after the user has given consent to us to use cookies by clicking the "Accept Recommended Settings" Button on the Cookie pop-up layer. They expire between 30 minutes and thirteen months. These are set when you accept our recommended settings.
    NID Third-party. Most Google users will have a preferences cookie called ‘NID’ in their browsers and is not under our control. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. In our website, it is activated by the embedded Googlke Maps on our Home and Contact pages. It expires within 30 days.
    addThis.com AddThis collect non-personally identifiable information from many of the websites in which AddThis is enabled, including this website, and use that information to deliver targeted advertising and personalized content on those websites as well as other websites you may visit. If you prefer that AddThis do not collect non-personally identifiable information about your website visits for the purpose of delivering targeted advertising, then you have to manually opt out by clicking here.

    Links to other websites

    This privacy notice does not cover links within our website, linking to other websites. Please read the Privacy Policy of the website you are linking to for more information.

    Changes to this privacy notice

    We keep our privacy notice under regular review. This privacy notice was last updated on 05 January 2019.

    Users 16 and under

    If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Ace Play Tennis's website. Users without this consent are not allowed to provide us with personal information.

    Access to your personal information

    You have the right to request a copy of the personal information Ace Play Tennis holds about you and to have any inaccuracies corrected.

    Aceplay Tennis
    Friary Road
    North Finchley
    London N12 9PD